The Challenge
- View lab results easily upon availability.
- Schedule and manage appointments seamlessly.
- Check in efficiently at service centers via a mobile pass.
- Navigate to locations quickly with essential visit details.
Project Role
Team Structure
Tools
UX artifact images coming soon!
Key Design Goals
- Simplified Navigation: A clean and intuitive interface with a bottom navigation bar featuring Home, Locations, Purchase, and MyQuest.
- Frictionless Check-in: A scannable mobile pass for fast, touchless check-ins at service centers.
- Clear Lab Results Presentation: Results that are easy to read, understand, and share.
- Appointment Management: A streamlined appointment booking system with reminders.
User Research & Discovery
For this project research had been conducted by the research team and we took their feedback to apply to the interface.
Research Findings
Difficulty Accessing Results: Users wanted a faster, clearer way to see and understand their lab reports.
Solution: Introduced an easy-to-read results layout with status updates.
Complicated Appointment Booking: Too many steps led to frustration.
Solution: A guided booking flow with location-based recommendations.
Long Check-in Times: Manual check-ins caused delays.
Solution: A QR-based Check-in Pass for quick, contactless entry.
Unclear Next Steps: Users weren’t sure what to do after receiving results.
Solution: Actionable recommendations (e.g., "Discuss with your doctor").
Design Process
Information Architecture
We restructured the app based on user priorities:
- Home Screen: Personalized dashboard with upcoming appointments, recent results, and quick actions.
- MyQuest Section: Secure access to lab results with filtering and history.
- Locations: Find the nearest Quest center, see wait times, and get directions.
- Check-in Experience: QR pass integration for fast, seamless check-ins.
Wireframes & Prototypes
We created low-fidelity wireframes to outline key user flows, focusing on:
- Appointment scheduling.
- Viewing results.
- Using the Check-in Pass.
Final Design & Testing
We conducted A/B testing on different UI elements (e.g., button placements, result formats) to determine the most effective designs.
- Enhanced onboarding to guide first-time users.
- Push notifications for result updates and appointment reminders.
- Secure authentication with biometric login.
Measuring Success
- Task Completion Rate: Measured if users could complete key actions (e.g., booking an appointment) without frustration.
- Check-in Time Reduction: Expected to cut manual check-in times by 50%.
- User Satisfaction Score: Gathered through in-app feedback post-launch.
- Adoption Rate: Monitored how many users transitioned from desktop to mobile.
